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Committed to building connections and supporting its community
King’s College has a proud tradition of academic excellence and a distinctive spirit of community. Beyond providing a place to live and study, the college nurtures lifelong bonds among students, alumni, and families.
Its community is united by a shared desire to stay connected, celebrate traditions, and support one another, whether through academic pursuits, professional networks, or social events.
A growing community with increasing demands
As the college’s engagement activities expanded, so did the demands on its small advancement team. Managing student onboarding, communications, events, and fundraising across multiple groups had become complex with the previous mix of systems and processes.
“We needed a way to bring everything together in one platform — from onboarding students to engaging alumni and parents — without losing the personal touch.”
Some of the challenges faced by King's College included:
- Several manual enrolment and onboarding processes
- Multiple communication channels with limited tracking
- No automated reminders for events or fundraising campaigns
- Limited ability to generate real-time insights across the community
- Difficulty managing interactions across different groups including students, parents and alumni
Bringing things together with ToucanTech
King’s College made the decision to adopt ToucanTech as the central hub for community engagement and advancement, to streamline communications, onboarding, events, and fundraising into one connected system.
“Once we fully implemented the platform, day-to-day tasks became much easier, and we could focus on building stronger relationships with our community.”
Enhanced features for a better community experience
Today, ToucanTech plays a central role in supporting the college’s operations and strengthening its community connections.
The platform provides a member portal where residents, alumni, and parents can easily access updates, handbooks, and essential resources. Enrolment and onboarding are now seamlessly managed, ensuring every new residents feel connected and prepared before their arrival.
Fundraising has been transformed with an integrated online appeal, complete with payment processing and engagement tracking, making it easier to cultivate and recognize donors.
Automated reminders for events, renewals, and key deadlines help the community stay on track while reducing the administrative burden.
Detailed reporting and dashboards provide the advancement team with clear insights into engagement, giving, and trends, enabling data-driven decisions that strengthen relationships across the community.
By consolidating communications, events, donations, and community interactions into a single, easy-to-manage platform, ToucanTech has not only saved the advancement team time but has also reduced errors and created a smoother, more connected experience for the community.
Saving time and enabling impact
With automated processes and a centralized system, the advancement team can now focus on strategic initiatives, like planning events, building relationships with alumni, and running targeted fundraising campaigns.
“Automating so many of our day-to-day tasks has freed up energy for meaningful engagement — it’s a game changer for our small team.”
Advice for other institutions
- Plan for growth: Think about the features you’ll need as your community and engagement programs expand.
- Allow time for adoption: Implementing a new system properly takes several months to ensure all processes run smoothly.
- Champion your team: Internal advocates who understand the platform help make the transition successful.
- Leverage available resources: Training and documentation from your supplier will help you accelerate adoption and confidence.
- Expect a learning curve: Any new system requires patience, but the long-term benefits will far outweigh the initial effort.
With ToucanTech as a central hub, King’s College is now equipped to deepen connections, grow engagement, and support its students, alumni, and parents for years to come.
