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Get to know your online community

ToucanTech's CRM database software gives admins a clear view of community engagement. The Activity Tracker provides a log of actions that contacts take on your site & with your email, events & forms, automatically updating records so that you always have up-to-date information about your community members. 

With the ToucanTech's CRM software, you can:

  • Track engagement with emails & events
  • Create email segments & reporting filters
  • See network & organisation relationships
  • Sync external email discussions to records
  • Run postal mail merges and address labels 
  • Capture consent opt-ins/ outs automatically

Understand every individual in your community

Tracking activity in your community helps you to understand what your members are engaging with, and how much they’re interacting with you. The ToucanTech activity tracker not only measures engagement with your ToucanTech emails and community, but you can sync with external emails, phone calls and postal mailings for a fully comprehensive CRM. You can go into individual records to see a comprehensive history of interactions.

Create tailored communications

Personalised communications are key to building relationships with your donors, prospects and members. Create tailored communications with a range of engagement filters for easy segmentation. You can filter from your donor pipeline, to thank someone or encourage them to make a donation. 

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