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If managing a community is part of your day-to-day, ToucanTech's community management software can do the hard work for you — a smart system to store data, boost engagement, and seamlessly track activity.
Tools to grow and engage your community
Offer public and private community platforms
Simplify data management with purpose-built tools
Keep detailed records of member engagement
Access unparalleled customer service
Abhra Bhattacharjee
"ToucanTech has helped us process over $1 million in donations from 1,711 gifts. We've also achieved a 63% year-on-year increase in alumni portal sign-ups and get valuable insights into what truly engages our audience."
Christopher Normand
"We send fortnightly emails to over 10,000 recipients, achieving open rates of up to 68%. More than 4,600 community members have created profiles, including 76% of recent leavers. ToucanTech has significantly improved our team's efficiency and continues to support our growth."
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John Groom
"We are now interacting more comprehensively than ever with tangible uptick in funds raised. We've also been able to retire four legacy applications — a big cost-saving and efficiency gain for my team."
Michelle Cruickshank
"I wouldn't be able to do my job without ToucanTech. It's a fantastic communications and database tool for any educational institution. I've seen the software evolve over time and love that ToucanTech listen to feedback and provide fantastic support."
Rebecca Johnson
"I was amazed when I found ToucanTech — no one in the US is offering this type of platform with a custom designed website and a serious CRM. The software design is great, there's lots of functionality including content, events and email, and we've received excellent support to migrate our data and processes."
Matt Varga
"ToucanTech has delivered things we didn't even know we needed, and now we can't live without them. The flexibility, support and intuitive system design have completely changed how we serve our members."
Read moreAll your community data, managed in one place
Get the tools you need to maintain accurate records, deliver personalized content, and easily measure the impact of your efforts.
Frequently asked questions
Community management software is an all-in-one platform that replaces multiple tools by combining CRM database, website builder, member portal, email system, event management, and payment processing in one system. ToucanTech serves over 1,000 organizations including schools, universities, associations, charities, and membership bodies across the US, UK, Australia and beyond. The platform eliminates the need to sync data between separate systems for database management, communications, events, and payments, saving community managers an average of 10-15 hours per week on admin tasks. .
ToucanTech's migration process typically takes 60-90 days with hands-on support included. Start by auditing your current systems (database, website, email platform, spreadsheets). ToucanTech's team maps your existing data fields, cleans duplicate or outdated records, imports member histories and contact information, transfers website content, and sets up automated workflows.Hundreds of organizations have successfully migrated from platforms like Raiser's Edge, Hivebrite, Wild Apricot, Salesforce, and custom-built systems. The process includes testing, training sessions, and parallel running to ensure data integrity before going live.
Yes, many ToucanTech customers report 2-3x increases in engagement after switching platforms. The software tracks member activity across email opens (average 35-45% open rates), logins, event registrations, portal logins, and content downloads. One independent school tripled their alumni online participation within 15 months. Another organization saw event attendance increase by 40% after streamlining registration through ToucanTech. The platform identifies inactive members, automates re-engagement campaigns, and segments communications based on interests, location, or membership tier to deliver relevant content that drives participation.
Track time savings, increased participation, and revenue growth. Organizations using ToucanTech report 50-70% reduction in time spent on manual admin tasks like data entry, report generation, and event coordination. Measure email engagement improvements (open rates, click rates), event attendance increases, membership retention percentages, and donation or payment collection efficiency. ToucanTech's reporting can show participation trends, engagement by segment, and much more. Calculate ROI by comparing software cost against staff time saved (10-15 hours/week) plus revenue increases from better engagement and streamlined payments.
ToucanTech replaces the need for separate database software, website hosting, email marketing platforms, event registration tools, payment processors, spreadsheets, and form builders. All community data flows into a single database record for each individual, eliminating manual data syncing between systems. Email unsubscribes, event attendees, donation details, website activity, and form submissions automatically update member profiles. This consolidation saves time on admin processes, reduces errors from manual data entry, and gives community managers complete visibility into member engagement.
Yes. ToucanTech includes a flexible website builder for public pages (news, events, about us, contact) and secure member-only portal sections where logged-in members can update their profiles, register for events, view member directories, access exclusive content, make donations or payments, and connect with other community members. You control which content is public versus members-only. The platform supports searchable directories, discussion forums, job boards, mentorship matching, and networking features that strengthen community connections.
ToucanTech includes hands-on onboarding, live training sessions, ongoing technical support, and access to an active customer community. The support team responds quickly (often within hours, even outside business hours according to customer feedback), helps with setup and customization, answers questions, and provides best practice guidance. Continuous product enhancements mean the platform keeps improving based on customer feedback. ToucanTech acts as a valued partner rather than just a technology supplier, with team members who understand community management challenges.
